Order by 12:00 noon Monday – Thursday for next working day delivery
Orders received after 1PM on Friday, will be delivered on next working day
Returns Information
We hope that you will be pleased with your order but, if you are not, we are happy to accept returns. Simply return the item(s) to us unworn, with all the original labels intact within 14 days of delivery.
You can now return your items using our online Returns Portal by clicking here (UK only).
You will need your order number and postcode or email to start your return. We offer a pre-paid returns label and the cost of return will be deducted from your refund. By choosing a pre-paid service through our returns portal you will be provided with a fully tracked return service back to our warehouse.
Returns Steps:
Repack
Secure repack your items
Go To Returns Portal
Login to our returns portal using your order number and email address. Select your preferred tracked returns service. We have print at home and paperless options available.
Drop-off
You'll be emailed a shopping label or QR code to scan at your chosen drop-off point or collection point.
Wait
Keep an eye out for updates and tracking. You'll get an email once we receive your returned item(s). Returns are processed within 14 working days.
Once we receive your parcel, it can take up to 14 working days for your return to be processed. Please allow 2-5 working days for the funds to show in your account upon receiving your refund confirmation email. All refunds will be made back to the original payment method
Final Sale
Products labeled as ‘Final Sale’ on the product page cannot be returned. These products are non-refundable, non-exchangeable and cannot be returned for a credit note. Final sale items include heavily discounted or limited stock products, which Aab aims to clear out quickly. We kindly advise you to carefully consider your purchase and ensure that the items correspond in size to those you have previously ordered. Once your order has been placed, regretful changes of mind cannot be accommodated. Ensuring a fit and alignment with your previous orders is recommended.
Final Sale items cannot be returned. If you attempt to return such items, you will be responsible for covering the cost of return shipping. Our Products are created to the highest quality. However, if you receive a faulty item, kindly contact our Customer Care team before submitting a return request through our online returns portal.
Disclaimer
Please note if upon inspection an item is stained, damaged or in a worn condition it may be returned to the customer . Rest assured we will contact you before we make a final decision.
In the interest of hygiene, we do not accept returns or refunds on Hijabs, Hijab Caps or Hijab Volumisers, unless the item is faulty.
Our Products are created to the highest quality and we want to ensure you are happy with your purchase. However, if you receive a faulty item, an incorrect size or it is not up to our usual standards, please contact our customer care team so that we can resolve any issues you may have.
