To place an order, simply browse our online store, select the items you wish to purchase, choose your size and color preferences, and add them to your cart. Once you have finished shopping, proceed to checkout and follow the instructions to complete your order.
Once your order has been successfully placed, you will receive an order confirmation email. This email will include your order number, a summary of the items purchased, and the total amount charged. If you do not see this email in your inbox, please check your spam or junk folder
Additionally, you can verify your order status by logging into your account on our website and navigating to the “Order History” or “My Orders” section. Here, you will find a detailed list of your recent orders along with their current status.
We accept a variety of payment methods, including major debit and credit cards Visa, MasterCard, American Express, as well as PayPal,Klarna and ClearPay. All transactions are encrypted for your security.
Please refer to our size guide, which is available on each product page. If you need further assistance, our customer service team is happy to help you find the perfect fit.
If an item is out of stock, you can sign up to receive a notification when it becomes available again. Simply click on the “Notify Me” button on the product page and enter your email address.
Each product page includes care instructions specific to that item. In general, we recommend washing clothes in cold water, air drying, and ironing at low temperatures to extend the life of your garments.
Delivery times vary depending on your location and the shipping method selected. Typically, orders are processed within 1-2 business days and standard shipping takes 3-4 business days. Expedited shipping options are also available at checkout
Do not worry, providing we have not yet dispatched your order we can change the address for you. Please contact customer service on info@ayahlondon.co.uk with your order number and the correct shipping address
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can also log into your account on our website to view your order status and tracking information.
Refunds are processed within 14 days of receiving the returned item. You will receive a confirmation email once your refund has been issued. The refund will be applied to the original method of payment.
To exchange an item, please initiate a return for the original item and place a new order for the desired item. This ensures that the new item is reserved for you and shipped as quickly as possible.
Our customer service team is available to assist you via email, phone, or live chat. Please visit our contact us page for more details and operating hours.
We welcome your feedback and reviews! You can leave a review on the product page for the item you purchased, or contact our customer service team with any comments or suggestions.
The delivery charge will not be refunded if you choose to return all items from your order, unless the items received are faulty.
We hope this FAQ section answers your questions. If you need further assistance, please don’t hesitate to reach out to our customer service team. Thank you for shopping with us!
